Refund policy

Return and refund eligibility varies by item. Please review the individual product listing for the specific return and refund policy that applies to your purchase before ordering.

General Guidelines:

• Each product listing will specify whether the item is eligible for returns, exchanges, or refunds.
• Items marked as Final Sale, Non-Returnable, or Custom/Made-to-Order on the listing are not eligible for return or refund.
• Where returns are accepted, the listing will indicate the return window and any applicable conditions.

How to Initiate a Return: If your item is eligible for a return per its listing, please contact us within the stated return window with your order number and reason for return. We will provide instructions on how to send the item back.

Condition of Returned Items: Returned items must be in their original condition — unworn, unwashed, and with all tags attached — unless otherwise stated on the listing.

Refunds: Once a return is received and inspected, refunds will be issued to the original payment method. Please allow several business days for the refund to appear.

Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us immediately regardless of the listing's return policy and we will make it right.

Questions? Please review the product listing before purchasing, or contact us with any questions prior to placing your order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ashleylindsey5212@gmail.com.